Starter

It depends on scope. A chat agent trained on your existing site content fits inside a Growth plan. A custom voice agent that handles phone calls, integrates with your reservation system, and routes to staff is a Pro-tier feature.

AI inference cost dropped 85% from 2023 to 2026, so we don't pass per-conversation fees onto you the way some platforms do. It's flat-rate as part of your monthly engagement, and we tell you up front which tier supports what.

If you've got a specific use case — "I want an agent that handles wholesale inquiries" or "I want a phone agent that books reservations" — tell us and we'll quote it cleanly.

Let's do the math.

A freelance designer charges $75–$150/hr. A basic WordPress site costs $5k–$15k upfront, then you're on your own. A traditional agency charges $10k–$50k for a build, plus hourly rates for every change after.

With Reformer, you get strategy, design, development, hosting, maintenance, and ongoing improvements — all for a predictable monthly cost. No surprise invoices. No scope creep.

And if you hired even one junior developer in-house, you'd be paying $4k–$6k/month before benefits. We're your entire digital team at a fraction of the cost.

Since we work primarily with specialty food and coffee businesses, we've created a program where clients can offset part of their monthly fee by providing products instead of cash.

If you're a coffee roaster, for example, you might provide beans as partial payment for services. We set a fair market value for your products and apply that as a credit against your monthly engagement.

It's a way to make our services more accessible while building genuine relationships with the businesses we serve. Not everyone qualifies, but it's worth asking about.

Straight answer: our monthly engagements start at $1,449/mo for Starter, $2,497/mo for Growth, and $4,997/mo for Pro. Every plan is a 12-month engagement because real results take consistency — we're not interested in drive-by projects.

Starter ($1,449/mo) is for businesses that need a solid, professional web presence — a great marketing site, clean branding, the fundamentals done right.

Growth ($2,497/mo) is where it gets interesting — backend integrations, e-commerce, automations, connecting your website to the rest of your business so things actually work together.

Pro ($4,997/mo) is the full picture — client portals, custom dashboards, complex features, dedicated team time. This is for businesses building real digital products, not just websites.

The honest truth? Most people think they need Starter and end up realizing they want Growth. But we'd rather you start where it makes sense and grow into it. Tell me about your business and what you're trying to accomplish — I'll tell you exactly which tier fits and why.

Enterprise engagements run month-to-month after the initial 3–4 week paid Discovery. Most clients run 12+ months — the pod compounds value over time as they internalize your business and operations. There's no minimum-term lock; you can pause or end with 30 days' notice. The Discovery deliverable is yours regardless of whether you continue.

Pro ($4,997/mo) is a shared fractional team — the equivalent of 3–4 hires working across multiple Reformer clients. Enterprise (from $9,997/mo) is a dedicated pod with named team members assigned to your business, plus custom application and integration development, multi-site / multi-brand management, and response-time SLAs. Enterprise also begins with a paid Discovery to scope properly before work starts.

If your needs fit within Pro's add-ons and you don't need custom builds or dedicated team time, Pro is the right choice. If you have multi-brand operations, internal systems to integrate with, or compliance requirements, Enterprise is built for that.

The 3–4 week Enterprise Discovery is a paid scoping engagement that delivers a written architecture and roadmap you keep regardless of whether you continue with Reformer.

• Stakeholder interviews across leadership, operations, and key technical owners
• A full audit of your current digital stack — sites, platforms, integrations, data flow
• A target architecture diagram for the next 12–24 months
• A prioritized roadmap with phases, dependencies, and rough effort estimates
• A scoped SOW for the ongoing Enterprise engagement, if the fit is right

If you proceed with Enterprise, the full $14,997 credits to your first month.