Terms & Conditions

Effective Date: February 19, 2026
The Short VersionWe do good work. You pay for it monthly. You own what we build for you — but our platform, tools, and technology are ours. Either of us can walk away with proper notice. Don't do anything illegal with what we make you, and don't copy our platform.
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Agreement to TermsBy accessing reformer.la, creating an account, or using any Reformer services, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you should not use our services. These Terms apply in addition to any Service Agreement executed between you and Reformer Digital LLC.
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Our ServicesReformer Digital LLC ("Reformer") provides website design, development, e-commerce, digital marketing, operations support, and conversational AI services for small businesses. Engagements are delivered through monthly retainer plans unless an alternative arrangement is agreed in writing.

Monthly EngagementsEngagements are billed monthly in advance. Pricing is based on the plan selected at the time of signup. Clients may modify or terminate their plan in accordance with the terms of their Service Agreement. Reformer reserves the right to modify plan offerings and pricing with 30 days' advance notice.
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Free TrialNew clients receive a 7-day complimentary trial period. The trial begins at the kickoff session, not at signup. No charges are processed during the trial period. Either party may cancel at any time before the trial expires at no cost or obligation.
Ownership of DeliverablesEverything Reformer creates specifically for you — your website, your content, your designs, your data — belongs to you upon full payment. This does not include Reformer's internal tools, frameworks, proprietary systems, or platform technology (see Section 7). For any Reformer intellectual property embedded in your deliverables, Reformer grants you a perpetual, non-exclusive license to use it as part of the delivered work.
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Client ResponsibilitiesTo deliver the best results, Reformer requires: (a) timely feedback and approvals; (b) access to necessary accounts and platforms; (c) honest, transparent communication about goals and results; and (d) punctual payment per the terms of your Service Agreement. Delays caused by failure to meet these responsibilities may impact project timelines.
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Platform Access & LicenseDuring your engagement, Reformer may provide access to its proprietary platform, tools, dashboards, and AI-powered interfaces (the "Platform"). This access is provided as a limited, non-exclusive, non-transferable, revocable license for the sole purpose of receiving services under your Service Agreement.You may not: (a) sublicense, resell, or distribute access to the Platform; (b) use the Platform to provide services to third parties; (c) allow anyone other than your authorized team members to access the Platform; or (d) use the Platform after your engagement with Reformer has ended, unless explicitly agreed in writing.Platform access terminates automatically upon termination of your Service Agreement.
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Proprietary TechnologyReformer's platform — including its architecture, code, AI systems, conversational interfaces, workflows, automation tools, design systems, and proprietary methodologies — is and remains the exclusive property of Reformer Digital LLC.Nothing in these Terms or any Service Agreement transfers ownership of Reformer's platform, technology, or proprietary methods to any client, user, or third party. Client deliverables (websites, designs, content) are separate from the platform and tools used to create them.
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Confidentiality of PlatformYou agree to treat all aspects of Reformer's platform, tools, and internal processes as confidential information. You may not: (a) reverse engineer, decompile, or attempt to derive the source code of any Reformer technology; (b) copy, replicate, or create derivative works based on Reformer's platform, workflows, or systems; (c) disclose details of Reformer's proprietary processes, tools, or technology to third parties; or (d) use knowledge of Reformer's systems to build or assist in building a competing product or service.These obligations survive termination of your engagement and remain in effect indefinitely.
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Non-CompetitionFor a period of twelve (12) months following the termination of your engagement with Reformer, you agree not to directly or indirectly develop, launch, or assist in developing a business, product, or platform that is substantially similar to Reformer's service model, platform, or technology. This restriction applies to the specific combination of conversational AI, automated onboarding, and managed digital services that comprises Reformer's offering — it does not prevent you from operating your own business, hiring other agencies, or using general-purpose tools and platforms.
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EnforcementAny breach of Sections 7 through 10 may result in immediate termination of your engagement and access, without refund of fees paid. Reformer reserves the right to seek injunctive relief and damages for any unauthorized use, reproduction, or disclosure of its proprietary technology. You agree that monetary damages alone would be insufficient to compensate Reformer for a breach of these sections, and that Reformer is entitled to seek equitable relief in addition to any other remedies available at law.
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Payment TermsMonthly engagements are billed at the beginning of each billing period. Payment is due upon receipt. Reformer reserves the right to pause services on accounts more than 15 days past due. Accepted payment methods include major credit cards and ACH transfers processed via Stripe.
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CancellationCancellation terms are governed by your Service Agreement. In the absence of a Service Agreement, either party may terminate with 30 days' written notice. Upon cancellation, you retain complete ownership of all deliverables created for you, and Reformer will provide reasonable transition assistance.
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Warranties and LiabilityReformer does not guarantee specific business results, including traffic, revenue, or search rankings. Reformer is not responsible for failures caused by third-party platforms. Our total liability is limited to the fees paid in the 3 months prior to any claim. You are responsible for ensuring that any content you provide does not infringe third-party rights.
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Acceptable UseYou may not use Reformer's services or platform to support illegal, harmful, or discriminatory activities. Reformer reserves the right to immediately terminate any engagement that violates this provision.
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ConfidentialityBoth parties agree to keep confidential any non-public business information shared during the engagement. Reformer's proprietary methods, tools, and platform details remain confidential after the engagement ends (see also Section 9). Neither party shall make public disparaging statements about the other.
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Dispute ResolutionParties should attempt to resolve disagreements directly through good-faith discussion. If unresolved after 30 days, disputes will be governed by California law and resolved through binding arbitration in Los Angeles County under the rules of the American Arbitration Association.
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Conversational AI DisclaimerReformer's conversational AI is a tool designed to assist with service delivery and communication. It is not a lawyer, accountant, or therapist. Information provided through chat is general service guidance only and does not constitute professional advice.
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Changes to These TermsThese Terms may be updated periodically. Changes will be posted with an updated effective date. Continued use of Reformer's services after changes are posted constitutes acceptance.
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ContactQuestions about these Terms?
Reach out at:hello@reformer.la
Or just ask us in the chat.