wanna work at Reformer?
jr. Project Manager / Client Manager
This is the most important role we're hiring for. Not because it's the most technical — because it's the most human. You don't need a PMP certification. You need to be organized, empathetic, and the kind of person who follows through on what they say they'll do.
Here's the deal
We don't have account managers who sit in meetings and send status updates. We have people who run things — who keep the work moving, keep the client calm, and keep the team pointed in the right direction. That's what this role is.
Reformer is small. Every client we take on is a relationship, not a ticket. If you're the kind of person who notices when something's about to go sideways two days before it does — who can write a hard email with warmth, push a designer for the right reason, and tell a client the truth without losing them — this is your job.
You don't need five years of agency experience. You need judgment, range, and the instinct to own problems before they own you.
WHAT YOU'D ACTUALLY DO
- Own client relationships day-to-day — be the person they call first
- Run project timelines across design, development, and content
- Translate between clients and the team (neither of them speaks the same language)
- Write the emails nobody else wants to write
- Keep projects in ClickUp accurate and current
- Spot problems before they become emergencies
- Manage scope — politely, firmly, in writing
- Run client check-ins and weekly updates
- Keep Pete out of the weeds so he can focus on the work that requires him
WHAT WE'RE LOOKING FOR
- Clear writing — you can explain a hard thing in plain English
- Emotional range — you can be warm with a frustrated client and direct with a teammate who's behind
- Organization instinct — you don't lose things, and you make systems where none exist
- Calm under pressure — when a site breaks at 9pm, you're the person we want on the phone
- Client empathy — you understand that for SMB owners, their website is their business
- Willingness to say no — scope creep is a tax on everyone, and managing it is your job
NICE TO HAVE (NOT REQUIRED)
Agency experience, ClickUp or similar PM tool experience, familiarity with Webflow, hospitality/service industry background (it's surprisingly relevant)
WHAT YOU WON'T NEED
A PMP certification. An MBA. A decade of "managing stakeholders."
OUR STACK
ClickUp (project management), Slack (internal), Gary (our AI-powered client comms system), Gmail, Google Workspace
HOW TO APPLY
We don't want your resume. Here's why →
Instead, we want to see how you handle a real situation. You've just been hired. It's your first Monday. You open your email to find this:
Subject: Concerned about the new site
Hi There,
I hate to do this but I'm really not happy with how the new site is coming along. We're two weeks past the original deadline, I've been asking about the product page design for eight days, and I still haven't seen it. I know you said there were some complications but I feel like I'm being kept in the dark. Can we talk today? I need to understand what's happening or I may need to look elsewhere.
— Margaret, Soul Cafe Coffee
Write two things:
1. Your reply to Margaret — full email, ready to send.
2. A short internal note to Pete — what you'd want to know, what you'd recommend we do, and what you'd change about how this project was being run so it doesn't happen again.
3. A short video walkthrough/pitch (5 min or less) — walk us through your thinking: what you read in Margaret's email, why you wrote the reply the way you did, and what you'd do differently if you'd been running this from day one. Loom or similar works great. Send a link, not a file.
Keep the effort capped to 1–2 hours. We're reading for how you think, not how long you spend.
Send it all to careers@reformer.la with the subject line:
"PM application — [your name]."
The best project managers we've worked with were people who ran things before they had a title for it — student groups, restaurant floors, band tours, sports teams. If that's you, we want to talk.