wanna work at Reformer?

The Real Talk

This is the most important role we're hiring for. Not because it's the most technical — because it's the most human.

Reformer is a digital agency. We build websites, run marketing, and manage web properties for businesses paying $1,000–$5,000/month. Those clients need to feel taken care of. They need to know what's happening with their project, what's coming next, and that someone has their back.

That someone is you.

You don't need a PMP certification. You don't need 10 years of agency experience. You need to be organized, empathetic, and the kind of person who follows through on what they say they'll do.

What You'd Actually Do

• Own client relationships — you're the main point of contact. You check in, you update, you listen
• Manage projects in ClickUp — tasks, timelines, deliverables, making sure nothing falls through the cracks
• Run client status updates — we send Mon/Wed/Fri digest emails. You make sure they're accurate and helpful
• Coordinate the team — designers, developers, and AI tools all working on client projects. You keep everyone aligned
• Handle client requests — tickets come in via email, chat, and ClickUp. You triage and make sure they get done
• Spot problems early — if a project is falling behind or a client is unhappy, you're the first to notice and the first to act
• Document everything — meeting notes, decisions, next steps. If it's not written down, it didn't happen

What We Actually Need From You

• You're organized to a fault — you make lists, you track things, you don't let stuff slip
• You're a great communicator — clear, honest, responsive. You write emails people actually read
• You care about people — clients are real humans with real businesses. You treat them that way
• You can juggle multiple things without dropping any — 5-10 active client projects at once
• You're proactive — you don't wait to be told what to do. You see what needs to happen and you do it
• You're coachable — we'll teach you our systems, our tools, our way of working

What We Don't Need

• Agency experience (we'll teach you)
• Technical skills (helpful but not required — you'll pick it up)
• A business degree

What You'll Learn Here

• How a modern digital agency actually operates — from sales to delivery
• Client management and account growth — real skills that transfer everywhere
• Project management with real tools (ClickUp, Slack, email automation)
• How AI tools are changing agency work (you'll use Claude, our AI platform, daily)
• How to manage creative and technical people without micromanaging
• Business operations — you'll see how pricing, scope, and delivery all connect

The Tools (We'll Train You)

ClickUp (project management), Slack (team communication), Close CRM (client data), Resend (email), Google Meet / Cal.com (scheduling), Webflow (you'll learn to navigate client sites)

How To Apply

1. A note about yourself — tell us about a time you kept something organized that could have been chaos
2. What interests you about client work — why do you want to work with real businesses?
3. Your LinkedIn or resume (optional)

Email: careers@reformer.la

The best project managers we've ever seen weren't trained in project management. They were just people who cared, followed through, and communicated. If that's you — even if your experience is managing a group project in school — we want to talk to you.